Independent Cafe Leadership Strategies

Indep give noticeent Cafe Leadership Strategies java hold started as a very sm each(prenominal) cafe shop with only 6 t subjects however in the past 4 years it has do a coarse progress. Coffee express started on the 1st of February 2013. It is fit(p) at Sylvia Park, Mount Wellington, and Auckland. We started with only 4 rounds. Our main focus on was take give away javas and fresh and toasted sandwiches only. Our signature sandwiches such as classic nightclub sandwich, choice of fish, chicken, vegetarian, grilled chicken sandwich, and grilled fish fillet sandwich.Our true(p) sandwiches became very popular and famous among the kiwis. Its freshness and crunchiness were enjoyed by all. Due to our sandwichs, customers started to choke more(prenominal) on umbers. From takeaway coffees, it in brief started with cook it in coffees. Coffee express became more hectic and demanding and was a gainsay to keep up with only 6tables in the shop. After a year of huge progress, I decided to invest in the shop, extending the whole area and adding 10 tables which meant more provide as well. The whole expansion became a huge challenge for me. For the new achiever we considered ourselves a learning business that is growing which responds to ever-changing customers, employees, and system. New rules, procedures, mission, and vision statement of the cafe was initiated.As a re fix trader it is totally my duty and responsibility to run my aver coffee express. These duties involve acting as an owner, stock take forler, floor manager, and fare assist manager as well. Maintaining and controlling a constructive regulate surroundings by planning, direct, coordinate and check all accounts of the caf. The vision statement of the cafe is to spread the spirit of rock n roll by creating trustworthy experiences and delivering kiss ass service that rock your world. The value statement of the caf is to pull out on ensuring a long term success by ensuring a family fun and nurt uring work environment. Moreover, in order for my team to understand visions and values, they subscribe to to baffle a genuine interest in serving customers. For them to have these certain interest they must acquire hospitality qualification and trade. For a long term success of the caf, my team must obtain that original rock and roll experience that customers would be attracted to come back for.Furthermore, I lie with that my team have understood the visions and value for the cafe because I have now managed to expand the entire caf to 10 serving tables now. The success of the caf speaks for itself and i am assured that the authentic genuine are attached to customers as they come again for the same vibe. The caf is generally a expeditious place from morning till lunch time. As a sole trader 2 behavioral expectation observed were autocratic and laissez fair. When coffee express was setup I opted on practicing autocratic lead which had worked out quite well enough for me in the past 4years of my business. Having to hold the crowning(prenominal) power as the owner and taking no account for others thought process has molded me and my business thriving. Being able to have individual control over all decisions has helped me achieve all my goals and objectives in these years. My own ideas and judgments have been accepted by my followers and have resulted in a huge success.My goal was always to expand my business and through autocratic leadership I have managed to accomplish it. For example, when it came to making of sandwiches or coffee, archetypal in first out strategy was imposed and was being followed by my staff. I.e. whoever orders and pays first shall be served first. All customers were given equal priority. For the existing accomplishments, this strategy seemed glowing. guest satisfaction developed and clients expectation boomed. Having to perform so many responsibilities, I happened to acquire laissez fair qualities as well. Usually I delegate my r esponsibilities to staff. I.e. ask them for their corporation in getting work finished or some time even to update register files and all. It was not possible to do all work by myself with such a hectic environment. For example, at the end of each month I used to assign two staff for stock take. They would count and record the stocks available in the shop and field of study back to me. I would then record it in a com strayer data system and order stocks that are needed as soon as possible. Without my two staff I would not have been able to complete this task. As a leader being able to fork up laissez fair qualities makes a team stronger and brings in unity.Moving on, as a sole trader it is totally my duty and responsibility to run my own coffee express. These duties involve acting as an owner, stock controller, floor manager, and food service manager as well. Maintaining and controlling a constructive work environment by planning, direct, coordinate and check all accounts of the cafe. Influencing and keeping staff motivated at all times when it comes to interacting customers. At the caf we always probe our best to meet the customer expectation and ensure that we commit on ensuring a long term success. This can only be achieved when we put our customers first regardless of whatever issues that need attention. I look aft(prenominal) customer complaints or dissatisfaction if there are any. I always relieve and apologize to my customers. On behalf of my staffs if they have made a mistake or even when I know that customers are wrong at times but we dont argue with them. At the back of my mind I know that my customers are always right. To amend this feedbacks are always taken from them to rectify in our service and also we also give few items